Before you start, please complete the Prerequisites. If you haven’t, at least half of these steps will fail.
What you’re about to do
You’ll open Meta’s official embedded signup dialog from inside Xobito, log in with Facebook, pick (or create) a WABA, pick (or add) a phone number, verify it with an OTP, and let Xobito finalize the handshake. Total time: ~5 minutes if the prerequisites are in place.Step 1 — Open the connect page in Xobito
Log into Xobito
Go to dash.xobito.com and sign in.
Step 2 — Click ‘Login with Facebook’
Click the blue Login with Facebook button. Meta’s embedded dialog opens in a new pop-up window.Step 3 — Log into Facebook
Inside the pop-up:Enter your Facebook email and password
Use the personal Facebook account that is an Admin of your Business Manager.
Xobito never sees your Facebook password. The login happens inside Meta’s own dialog — we only receive a secure access token at the end.
Step 4 — Pick your Business Manager
Meta asks which Business Manager you want to connect. If you have only one, it’s pre-selected.Step 5 — Pick or create a WABA
- Use an existing WABA
- Create a new WABA
Step 6 — Add the phone number
Enter your display name
The name customers will see — follow display name rules.
Choose the business category
Pick the category that best fits your use case (e.g. E-commerce, Education, Financial Services).
Pick country and enter the phone number
Full international format, digits only. Meta pre-fills the country code.
Choose verification method
Text (SMS) or Call. Pick whichever works — if SMS fails, retry with Call.
Step 7 — Verify with the OTP
Step 8 — Grant permissions and finish
Meta’s final screen asks you to grant Xobito permission to send messages on behalf of your WABA.Review the permissions
Xobito requests: manage WhatsApp messaging, view and manage WABA, manage business assets. All required.
If you see the success banner and your phone number listed, you’re connected.
Step 9 — What Xobito does in the background
In the ~10 seconds after the dialog closes, Xobito:- Stores the Meta access token (encrypted).
- Registers your webhook URL with Meta so incoming messages reach us.
- Syncs any existing templates from your WABA into Xobito.
- Reads your phone number’s display name, quality rating, and messaging tier.
- Marks the account as active in Setup → Account.
Step 10 — Send a test message
Let’s prove it works.Enter your own phone number
Use the same number that’s connected only as a contact if you have a second WhatsApp — or a friend’s number with their permission.
Troubleshooting
Error: 'Login with Facebook' does nothing
Error: 'Login with Facebook' does nothing
Your browser is blocking the pop-up. Allow pop-ups for
dash.xobito.com and try again. In Safari, also enable “Cross-site tracking” for this site or use Chrome/Firefox.Error: 'No Business Manager found'
Error: 'No Business Manager found'
The Facebook account you logged in with is not an admin of any Business Manager. Either log in with an account that is, or create a new Business Manager at business.facebook.com.
Error: 'This phone number is already registered'
Error: 'This phone number is already registered'
The number is still on the WhatsApp/Business app, or Meta hasn’t released it after deletion. Delete it from the app, wait 15–30 minutes, then retry.
Error: 'Display name rejected'
Error: 'Display name rejected'
Your display name violates Meta’s naming rules. Common fixes: include your actual business name, drop generic words (“Support”, “Team”), remove emoji and ALL CAPS. Retry with a compliant name.
The OTP never arrives
The OTP never arrives
Try switching from SMS to Call in Meta’s dialog — some carriers block automated SMS from Meta. If Call also fails, the number may not be able to receive international calls; try a different number.
I verified but Xobito still shows 'Not connected'
I verified but Xobito still shows 'Not connected'
Refresh the page. If still nothing, go to Setup → Account and look for an error banner. Most commonly: a permission was denied in the Meta dialog. Start the connect flow again and approve all requested permissions.
I see 'Webhook registration failed'
I see 'Webhook registration failed'
Rare, but it happens if Meta is having an outage. Wait 5 minutes and click the Retry Webhook button on the Account page. See Webhook Setup for manual options.
My test message sent but the other phone didn't receive it
My test message sent but the other phone didn't receive it
Three likely causes: (1) the receiving number is on the WhatsApp app but with a cached block — ask them to open WhatsApp; (2) the receiving number has never opted into receiving messages from businesses — they need to reply
START or message you once first; (3) your quality rating is Red and Meta throttled the send — check Setup → Account.I selected the wrong WABA or number and want to redo it
I selected the wrong WABA or number and want to redo it
Go to Setup → Account, click Disconnect, then run the connect flow again from scratch. See Disconnect for details on what gets reset.
The embedded signup window closes suddenly mid-flow
The embedded signup window closes suddenly mid-flow
Usually a browser extension (ad blocker, tracking blocker) interfering with Meta’s dialog. Disable extensions for
dash.xobito.com and facebook.com, or try an incognito/private window.Where to go next
Manage phone numbers
View quality rating, messaging tier, and change display names.
Verify webhook
Confirm that incoming messages reach Xobito.
Create a template
Design your first branded message and submit for approval.
Import contacts
Get your audience into Xobito with a CSV.