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All chat-related settings live under Settings in the sidebar. This page covers the settings that affect day-to-day inbox behaviour.

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Auto-clear chat history

Settings → Auto-clear Chat History Xobito keeps every message forever by default. If you need to trim old conversations for storage or compliance, enable auto-clear.
1

Turn on auto-clear

Toggle Enable auto-clear.
2

Pick a retention period

Choose how long messages are kept before they’re deleted — 30, 60, 90, 180, or 365 days.
3

Save

A nightly job deletes messages older than the retention window.
Deleted messages cannot be recovered. If you need long-term archives, export campaigns and conversations to CSV first, or set a longer retention period.
Auto-clear only removes message content. Contact records, campaign history, and aggregated metrics are never deleted by this setting.

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Notification sounds

Settings → Notification Sound Xobito has a single on/off toggle that controls whether a sound plays when a new chat message arrives.
1

Open the setting

Sidebar → Settings → Notification Sound.
2

Toggle the sound

Turn Enable chat notification sound on or off.
3

Save

The setting applies to the Live Inbox from the next page load.
The notification sound is controlled by a single workspace-level toggle. Xobito does not currently support:
  • Picking a sound from a library
  • Per-conversation mute
  • Per-agent overrides
  • Separate controls for desktop vs. mobile
If you need to silence alerts for a short period, turn the toggle off and back on when you’re ready.

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Real-time (Pusher) settings

Settings → Pusher Xobito’s Live Inbox uses Pusher (a managed real-time service) to deliver new-message updates instantly. In most cases you don’t need to touch anything — the default keys ship with your Xobito account.
Advanced: if your workspace has its own Pusher account (for example, for higher concurrent connection limits), paste your App ID, Key, Secret, and Cluster here. Save, and the inbox will use your keys.
Don’t change these settings unless you know what you’re doing. Wrong credentials will cause the inbox to fall back to slower polling — new messages will still arrive, but with a delay.

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Testing real-time delivery

After saving Pusher settings, open the inbox in two browser windows side by side. Send a message from one; it should appear in the other within 1–2 seconds. If it doesn’t, re-check your Pusher credentials.

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Stop-bot keywords

Settings → Stop-Bot When a customer is chatting with a bot (a Bot Flow, Message Bot, or Template Bot) and they want to reach a human, they type a stop-bot keyword. Xobito then:
  1. Halts the bot for this conversation.
  2. Moves the conversation to the Unassigned queue (or auto-assigns it, if configured).
  3. Notifies the assigned / on-call agents.
1

Edit the keyword list

The default list is: stop, human, agent, support, help me. Add or remove to match your customers’ language.
2

Add synonyms and typos

Include common variations — “talk to person”, “real human”, “speak to someone”. The match is case-insensitive.
3

Optional: confirmation reply

Enable a confirmation message like “Okay, connecting you to a teammate now” so the customer knows their request went through.
4

Save

Rules apply to every new conversation going forward.
If you support multiple languages, add keywords in each language (e.g. “agente”, “humano” for Spanish). The keyword list has no per-language limit.

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Auto-lead creation

Settings → WhatsApp Auto-lead When an unknown number messages your WhatsApp business for the first time, Xobito can automatically create a contact (a “lead”) for them. This is on by default — most businesses want a record of every conversation.
1

Toggle auto-lead

Enable or disable the feature. When off, first-time inbound messages still show up in the Unassigned queue, but no contact record is created until you manually add one.
2

Default group / status / source

Set what gets auto-attached to new leads, for example:
  • Source: WhatsApp
  • Group: New Leads (optional)
This makes it easy to segment campaigns later based on where contacts came from.
3

Default status

Pick a starting status, like New Lead or Unqualified. You can change it per contact later.
4

Save

From now on, every fresh inbound conversation creates a fully-populated contact automatically.

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When to turn auto-lead OFF

Some businesses want contacts in Xobito only after a purchase or qualification step — not every random inbound message. Turn off auto-lead in that case.
If 99% of inbound traffic is a bot handling FAQs and you don’t want those stored as leads, disable auto-lead and add contacts manually via API after qualification.
SettingWhereWhat it does
Support AgentSettings → Support AgentAuto-assignment rules, agent eligibility
Away timerSettings → Support AgentMinutes of inactivity before an agent becomes Away
Queue alertsSettings → Support AgentEmail alerts when unassigned queue exceeds a threshold
Canned repliesAI → Canned RepliesSnippets for frequent answers

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Next

Live Inbox overview

Back to the main chat page.

Assign agents

Auto-assignment and queue management.