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All chat-related settings live under Settings in the sidebar. This page covers the settings that affect day-to-day inbox behaviour.

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Auto-clear chat history

Settings → Auto-clear Chat History Xobito keeps every message forever by default. If you need to trim old conversations for storage or compliance, enable auto-clear.
1

Turn on auto-clear

Toggle Enable auto-clear.
2

Pick a retention period

Enter how many days of history to keep. Any value from 1 to 365 days is accepted — pick whatever matches your storage or compliance policy.
3

Save

A scheduled job deletes messages older than the retention window.
Deleted messages cannot be recovered. If you need long-term archives, export your campaigns to CSV first, or set a longer retention period. (Chat conversations themselves are not exportable.)
Auto-clear only removes message content. Contact records, campaign history, and aggregated metrics are never deleted by this setting.

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Run cleanup now

Don’t want to wait for the scheduled job? Click Run cleanup now on the Auto-clear page. Xobito immediately deletes messages older than your retention window and shows a summary of how many messages and empty conversations were removed.
The on-demand cleanup uses the same retention value you’ve configured above — make sure it’s set before clicking the button.

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Notification sounds

Settings → Notification Sound Xobito has a single on/off toggle that controls whether a sound plays when a new chat message arrives.
1

Open the setting

Sidebar → Settings → Notification Sound.
2

Toggle the sound

Turn Enable chat notification sound on or off.
3

Save

The setting applies to the Live Inbox from the next page load.
The notification sound is controlled by a single workspace-level toggle. Xobito does not currently support:
  • Picking a sound from a library
  • Per-conversation mute
  • Per-agent overrides
  • Separate controls for desktop vs. mobile
If you need to silence alerts for a short period, turn the toggle off and back on when you’re ready.

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Real-time (Pusher) settings

Settings → Pusher Xobito’s Live Inbox uses Pusher (a managed real-time service) to deliver new-message updates instantly. In most cases you don’t need to touch anything — the default keys ship with your Xobito account.
Advanced: if your workspace has its own Pusher account (for example, for higher concurrent connection limits), paste your App ID, Key, Secret, and Cluster here. Save, and the inbox will use your keys.
Don’t change these settings unless you know what you’re doing. Wrong credentials will cause the inbox to fall back to slower polling — new messages will still arrive, but with a delay.

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Testing real-time delivery

After saving Pusher settings, open the inbox in two browser windows side by side. Send a message from one; it should appear in the other within 1–2 seconds. If it doesn’t, re-check your Pusher credentials.

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Stop-bot keywords

Settings → Stop-Bot When a customer is chatting with a bot (a Bot Flow, Message Bot, or Template Bot) and they want to reach a human, they type a stop-bot keyword. Xobito then:
  1. Halts the bot for this conversation.
  2. Leaves the conversation in the shared inbox for an agent to pick up.
  3. Notifies the assigned / on-call agents.
1

Add your keyword list

No keywords ship by default — the list starts empty. Add every word or phrase your customers might use, for example: stop, human, agent, support, help me.
2

Add synonyms and typos

Include common variations — “talk to person”, “real human”, “speak to someone”. The match is case-insensitive.
3

Set 'Restart bots after' (optional)

Enter a number of minutes in the Restart bots after field. Once the bot is halted by a keyword, it resumes automatic replies after this many minutes of agent inactivity. Leave blank to keep the bot halted until an agent manually re-enables it.
4

Save

Rules apply to every new conversation going forward.
If you support multiple languages, add keywords in each language (e.g. “agente”, “humano” for Spanish). The keyword list has no per-language limit.

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Auto-lead creation

Settings → WhatsApp Auto-lead When an unknown number messages your WhatsApp business for the first time, Xobito can automatically create a contact (a “lead”) for them. This is on by default — most businesses want a record of every conversation.
1

Toggle auto-lead

Enable or disable the feature. When off, first-time inbound messages still show up in the shared inbox, but no contact record is created until you manually add one.
2

Default group / status / source

Set what gets auto-attached to new leads, for example:
  • Source: WhatsApp
  • Group: New Leads (optional)
This makes it easy to segment campaigns later based on where contacts came from.
3

Default status

Pick a starting status, like New Lead or Unqualified. You can change it per contact later.
4

Save

From now on, every fresh inbound conversation creates a fully-populated contact automatically.

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When to turn auto-lead OFF

Some businesses want contacts in Xobito only after a purchase or qualification step — not every random inbound message. Turn off auto-lead in that case.
If 99% of inbound traffic is a bot handling FAQs and you don’t want those stored as leads, disable auto-lead and add contacts manually via API after qualification.
SettingWhereWhat it does
Support AgentSettings → Support AgentSingle toggle (Only agents can chat) that controls whether non-agents can reply in the inbox — see Assign agents for the full picture.
Canned repliesAI → Canned RepliesSnippets for frequent answers

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Next

Live Inbox overview

Back to the main chat page.

Assign agents

Routing conversations to the right teammate.