Notification settings are per-user. Each staff member controls their own preferences — admins cannot silence someone else’s laptop.
Opening notification settings
Click your avatar in the top-right → My Profile → Notifications. Alternatively, click the bell icon in the header to see recent notifications and access quick settings.Kinds of notifications
In-app
A red dot on the bell icon and an entry in the notification panel.
Browser push
A toast on your desktop even when the Xobito tab is not focused.
Sound
An audio chime whenever a new event arrives.
Events that trigger a notification
| Event | Default | Who gets it |
|---|---|---|
| New message arrives in a chat assigned to you | On | The assigned agent |
| New message in an unassigned chat | On | All online agents |
You are mentioned (@name) in a note | On | The mentioned user |
| A chat is assigned to you | On | The new assignee |
| A ticket is assigned to you | On | The new assignee |
| Your campaign finishes sending | On | The campaign owner |
| A template you submitted is approved or rejected | On | Template creator |
| Your WABA is disconnected | On | All admins |
| A staff member joins or leaves | Off | All admins |
| A contact opts out | Off | The contact owner |
In-app notifications
The bell icon in the top bar shows a red dot whenever there are unread notifications. Click the bell to see the list.Browser push notifications
Browser push allows Xobito to pop up a toast on your desktop even if the tab is in the background.Enabling browser push
Per-browser rules
- Chrome / Edge: Works on all platforms when the browser is running.
- Firefox: Same as Chrome.
- Safari (macOS 13+): Requires you to “install” the Xobito web app first — click the share icon → Add to Dock.
- Mobile browsers: Use the mobile app for reliable push.
Notification sounds
Xobito plays a short chime for new messages and important events. You can change the sound or mute it.Changing the sound
Pick a sound
Preview each option by clicking the play icon next to it. Built-in sounds include:
- Chime (default)
- Ping
- Pop
- Bell
- Subtle
Mute everything (do not disturb)
Toggle Do Not Disturb at the top of the notification panel. This silences all sounds and browser push for the chosen duration (30 min, 1 hour, until tomorrow, or indefinite).Why am I not hearing sounds?
Your browser tab is muted.
Your browser tab is muted.
Right-click the Xobito tab → ensure Mute Site is unchecked.
Your OS volume is at zero.
Your OS volume is at zero.
Check the volume slider. Try a different audio output.
Another tab is playing audio and your browser is throttling Xobito.
Another tab is playing audio and your browser is throttling Xobito.
Click inside the Xobito tab once — browsers often require a recent click before playing audio.
You selected 'Silent' as the sound.
You selected 'Silent' as the sound.
Re-open Profile → Notifications → Sound and pick any option.
Email notifications
Some events also trigger an email:- You are invited to a workspace
- A staff member creates an account under your workspace
- A campaign finishes
- Your WABA is disconnected (admins only)
- Your subscription renewal succeeds / fails
Mobile app notifications
If you’ve installed the Xobito mobile app, notifications follow your phone’s standard notification permissions.- iOS: Settings → Notifications → Xobito → Allow.
- Android: Settings → Apps → Xobito → Notifications → On.
Related
Real-time Updates (Pusher)
How new messages reach you instantly.
Email Templates
Customise the emails Xobito sends.