What makes it “live”
Real-time updates
New messages appear in the inbox the moment Meta delivers them — no refresh, no polling.
Multi-agent
Your whole team can work the inbox together. Assign conversations to specific agents so nothing is handled twice.
Typing & read indicators
See when another agent is viewing the same conversation to avoid double-replies.
Notifications
Get desktop and in-app alerts for new incoming messages — configurable per agent.
Layout
The inbox has three panels:Conversation list (left)
Every contact who has messaged you, sorted by most recent activity. Unread conversations are highlighted. Filters and search live at the top.
Message thread (middle)
The full back-and-forth with the selected contact, including messages from campaigns, bots, and other agents. Inbound on the left, outbound on the right.
Filters on the conversation list
At the top of the conversation list you can filter by:| Filter | Use it when |
|---|---|
| All | You want the full picture. |
| Unread | You’re catching up — show me what nobody’s opened. |
| Assigned to me | Focus mode — just your queue. |
| Unassigned | Triage — what needs someone, but nobody owns yet. |
| Session open | Only conversations within the 24-hour window, where you can reply free-form. |
| Tag / group / status | Slice by any contact attribute. |
What you can do from the inbox
Open a conversation
Read, reply, send media, and use canned replies.
Assign to an agent
Route the conversation to the right person on your team.
Change inbox settings
Notification sounds, auto-lead creation, bot stop keywords, and more.
View the contact
Jump to the full contact record with history and custom fields.
Session indicator
Next to every conversation, Xobito shows a small indicator:- Green dot — session is open. You can reply with any free-form message.
- Grey dot / “Template required” — session is closed. Start with an approved template to reopen it.
Message status ticks
Inside a thread, outbound messages show the familiar WhatsApp status ticks:| Icon | Meaning |
|---|---|
| Clock | Queued in Xobito — not yet sent to Meta |
| One grey tick | Sent to Meta |
| Two grey ticks | Delivered to the recipient’s device |
| Two blue ticks | Read by the recipient (only if they have read receipts enabled) |
| Red exclamation | Failed — hover to see Meta’s reason |
Working the inbox as a team
A few common patterns teams use:One agent, triage first
One agent, triage first
A team lead filters Unassigned, reads the opening message, and routes each conversation to the right agent based on topic, language, or VIP status.
Auto-assign
Auto-assign
Turn on auto-assignment and Xobito distributes new conversations to available agents round-robin — no triage needed.
Bot first, agent on escalation
Bot first, agent on escalation
A Bot Flow handles common questions. When it can’t, the customer types a stop keyword (or asks for a human) and the conversation pops into the Unassigned queue.
Department-based
Department-based
Group contacts by department (sales, support, billing) and have each team filter by their group.
Where to go next
Conversations
How to open, reply to, and search conversations.
Assign agents
Routing rules, auto-assignment, and the unassigned queue.
Chat settings
Auto-clear, notification sounds, stop keywords, auto-lead creation.
Tickets vs. Chat
When to use tickets instead of the live inbox.