What makes it “live”
Real-time updates
New messages appear in the inbox the moment Meta delivers them — no refresh, no polling.
Multi-agent
Your whole team can work the inbox together. Assign conversations to specific agents so nothing is handled twice.
Typing & read indicators
See when another agent is viewing the same conversation to avoid double-replies.
Notifications
Get desktop and in-app alerts for new incoming messages — configurable per agent.
Layout
The inbox has three panels:Conversation list (left)
Every contact who has messaged you, sorted by most recent activity. Unread conversations are highlighted. Filters and search live at the top.
Message thread (middle)
The full back-and-forth with the selected contact, including messages from campaigns, bots, and other agents. Inbound on the left, outbound on the right.
Filters on the conversation list
Above the conversation list there’s a filter button that opens a popup with several dropdowns. Set any combination — the list narrows immediately.| Filter | Options |
|---|---|
| Relation type | All / Lead / Customer / Guest |
| Agent | Any agent name from your workspace (pick yourself to see chats assigned to you) |
| Read status | All / Unread only |
| Group | Any group |
| Status | Any contact status |
| Source | Any contact source |
What you can do from the inbox
Open a conversation
Read, reply, send media, and use canned replies.
Assign to an agent
Route the conversation to the right person on your team.
Change inbox settings
Notification sounds, auto-lead creation, bot stop keywords, and more.
View the contact
Jump to the full contact record with history and custom fields.
Session indicator
Next to every conversation, Xobito shows a small indicator:- Green dot — session is open. You can reply with any free-form message.
- Grey dot / “Template required” — session is closed. Start with an approved template to reopen it.
Message status ticks
Inside a thread, outbound messages show the familiar WhatsApp status ticks:| Icon | Meaning |
|---|---|
| Clock | Queued in Xobito — not yet sent to Meta |
| One grey tick | Sent to Meta |
| Two grey ticks | Delivered to the recipient’s device |
| Two blue ticks | Read by the recipient (only if they have read receipts enabled) |
| Red exclamation | Failed — hover to see Meta’s reason |
Working the inbox as a team
A few common patterns teams use:One agent, triage first
One agent, triage first
A team lead works through the inbox top-down, reads the opening message of each new conversation, and assigns it to the right agent based on topic, language, or VIP status.
Manual assignment from any conversation
Manual assignment from any conversation
Open a conversation and assign it to the right teammate from the contact panel. See Assign agents for the full workflow — Xobito does not currently auto-distribute conversations.
Bot first, agent on escalation
Bot first, agent on escalation
A Bot Flow handles common questions. When it can’t, the customer types a stop keyword (or asks for a human) and the conversation stays open in the inbox for the next available agent to pick up.
Department-based
Department-based
Group contacts by department (sales, support, billing) and have each team filter by their group.
Where to go next
Conversations
How to open, reply to, and search conversations.
Assign agents
Routing conversations to the right teammate.
Chat settings
Auto-clear, notification sounds, stop keywords, auto-lead creation.
Tickets vs. Chat
When to use tickets instead of the live inbox.