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The Live Inbox is Xobito’s shared WhatsApp inbox. Every conversation between your business and your customers — replies to campaigns, inbound support requests, and ongoing chats — lands here in real time.

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What makes it “live”

Real-time updates

New messages appear in the inbox the moment Meta delivers them — no refresh, no polling.

Multi-agent

Your whole team can work the inbox together. Assign conversations to specific agents so nothing is handled twice.

Typing & read indicators

See when another agent is viewing the same conversation to avoid double-replies.

Notifications

Get desktop and in-app alerts for new incoming messages — configurable per agent.

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Layout

The inbox has three panels:
1

Conversation list (left)

Every contact who has messaged you, sorted by most recent activity. Unread conversations are highlighted. Filters and search live at the top.
2

Message thread (middle)

The full back-and-forth with the selected contact, including messages from campaigns, bots, and other agents. Inbound on the left, outbound on the right.
3

Contact panel (right)

Quick view of the contact’s name, phone, groups, status, custom fields, and notes — plus quick actions (assign agent, add to group, view full profile).

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Filters on the conversation list

Above the conversation list there’s a filter button that opens a popup with several dropdowns. Set any combination — the list narrows immediately.
To see only your own chats, open the filter popup and pick your name in the Agent dropdown. Combine with Read status = Unread only to focus on what’s waiting for a reply.

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What you can do from the inbox

Open a conversation

Read, reply, send media, and use canned replies.

Assign to an agent

Route the conversation to the right person on your team.

Change inbox settings

Notification sounds, auto-lead creation, bot stop keywords, and more.

View the contact

Jump to the full contact record with history and custom fields.

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Session indicator

Next to every conversation, Xobito shows a small indicator:
  • Green dot — session is open. You can reply with any free-form message.
  • Grey dot / “Template required” — session is closed. Start with an approved template to reopen it.
This saves you from typing a free-form reply only to have it rejected by WhatsApp.

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Message status ticks

Inside a thread, outbound messages show the familiar WhatsApp status ticks:

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Working the inbox as a team

A few common patterns teams use:
A team lead works through the inbox top-down, reads the opening message of each new conversation, and assigns it to the right agent based on topic, language, or VIP status.
Open a conversation and assign it to the right teammate from the contact panel. See Assign agents for the full workflow — Xobito does not currently auto-distribute conversations.
A Bot Flow handles common questions. When it can’t, the customer types a stop keyword (or asks for a human) and the conversation stays open in the inbox for the next available agent to pick up.
Group contacts by department (sales, support, billing) and have each team filter by their group.

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Where to go next

Conversations

How to open, reply to, and search conversations.

Assign agents

Routing conversations to the right teammate.

Chat settings

Auto-clear, notification sounds, stop keywords, auto-lead creation.

Tickets vs. Chat

When to use tickets instead of the live inbox.