This page covers your Xobito subscription. WhatsApp conversation fees are charged separately by Meta and appear on your Meta Business Manager invoice, not on your Xobito invoice. See Billing Issues for details.
Opening billing
Sidebar → Settings → Billing.
- Overview — current plan, usage meters, next renewal date.
- Invoices — all past invoices, each downloadable as PDF.
- Payment method — add or update your card.
Current plan
The Overview tab shows:| Field | Meaning |
|---|---|
| Plan name | e.g. “Starter”, “Growth”, “Scale” |
| Billing cycle | Monthly or Yearly |
| Next renewal date | When your card will be charged next |
| Status | Active, Trial, Past Due, or Cancelled |
| Staff seats used / included | e.g. “3 of 10” |
| Contacts stored / included | e.g. “4,512 of 25,000” |
| Campaigns this month / included | e.g. “12 of 50” |
Feature limits & enforcement
Every Xobito plan includes a set of feature limits — the number of contacts you can store, the number of campaigns you can run per month, the number of staff seats you can invite, and so on. The Billing overview shows your current usage against each limit.How limits are expressed
Each feature on a plan has a numeric value:| Value | Meaning |
|---|---|
-1 | Unlimited — the feature has no cap on this plan. |
0 | Disabled — the feature is not available on this plan. |
| Positive integer | The quota — for example, 1000 contacts or 50 campaigns per month. |
Limits you’ll encounter
The features that count against a plan limit include:| Feature | What it counts |
|---|---|
| Contacts | Total contacts stored in your workspace |
| Campaigns | Campaigns created in the current billing period |
| Conversations | Chat conversations in the current billing period |
| Bot flows | Bot flows created |
| Message bots | Message-trigger bots |
| Template bots | Template-trigger bots |
| Staff | Staff users invited to the workspace |
| AI prompts | AI prompts saved |
| Canned replies | Canned reply snippets saved |
What happens when you hit a limit
Xobito enforces limits as a hard block at 100% usage — there is no grace period, no soft pause.At 80% usage
Xobito logs a warning internally so support can see approaching limits. Usage bars in the Billing overview turn amber.
At 100% usage
The feature is blocked. Attempting to add another contact, create another campaign, or invite another staff member returns an error like:
“Contact limit exceeded for your current plan. Upgrade to add more contacts.”The API responds with HTTP 403 and the same message; the UI shows a similar error dialog.
To unblock
Upgrade to a plan with a higher limit (see Upgrading your plan below), or delete records until you’re back under the cap. If the limit is resettable (e.g. monthly campaigns), wait until the next billing period.
Error messages are generic — they tell you the limit was hit but do not recommend a specific higher plan. Open Settings → Billing → Change Plan to compare tiers.
Upgrading your plan
Apply a coupon (optional)
Enter a coupon code if you have one — see Coupon codes below.
Upgrades take effect immediately. Any unused time on your previous plan is credited pro-rata.
Downgrading your plan
Coupon codes
Xobito supports percentage-off and fixed-amount coupons.Applying a coupon
Coupon rules
- A coupon can be percentage (e.g. 20% off) or fixed amount (e.g. $50 off).
- Coupons may apply to the first month only, or all recurring months — the validation screen tells you which.
- Some coupons are single-use, others can be used by multiple customers.
- You can apply only one coupon at a time.
”Coupon code invalid”
Check for typos
Check for typos
Coupons are case-sensitive.
WELCOME20 is different from welcome20.Check expiry
Check expiry
Most coupons expire after a set date. If it’s past that date, the code won’t apply.
Check plan eligibility
Check plan eligibility
Some coupons only work on specific plans (e.g. annual only, or Growth and above).
Already used
Already used
Single-use coupons only work once per account.
Invoices
Every successful payment generates an invoice.
Invoices include:
- Your workspace name and billing address (editable under Billing → Billing Info).
- Tax details (VAT / GST / sales tax) if you’ve entered a tax ID.
- Payment method last 4 digits.
- Invoice number and date.
Adding a tax ID or business address
Payment method
Adding or updating your card
Supported payment methods
- Credit and debit cards — Visa, Mastercard, Amex, Discover.
- In some regions — bank transfer (SEPA, ACH), local cards (UPI, Alipay).
- Enterprise customers — invoice billing by arrangement.
Failed payments
If your card declines at renewal, Xobito retries automatically three times over five days. Each attempt sends an email. After three failures, your workspace is downgraded to a read-only state until billing is resolved. See Billing Issues for step-by-step fixes.Cancelling your subscription
We’re sorry to see you go. If you want to cancel:Cancelling does not delete your data. You have 90 days of read-only access to export. After 90 days, the workspace is scheduled for deletion.
Reactivating a cancelled subscription
If you change your mind:Free trials
- New accounts get a free trial (length varies by promotion — shown on signup).
- During trial you have access to the full feature set of the Starter plan.
- No card required to start the trial.
- 3 days before trial ends, Xobito emails you a reminder.
- When trial ends, your workspace becomes read-only until you pick a plan.
Related
Billing Issues
Payment failed, coupon not working, unexpected charges.
FAQ
Frequently asked billing questions.