This page is the per-node reference for the Bot Flow builder. Each entry lists the node’s purpose, its full parameter set, any validation rules, and a minimal JSON example of how the node looks inside a flow’s stored flow_data graph.

There are 10 node types usable inside the builder: one Trigger plus nine action nodes. A further three node types exist in the source but are not exposed in the builder today — they’re documented at the end of this page for completeness.

You rarely need to look at the raw JSON. Xobito’s builder writes it for you. We include examples so that if you ever inspect a flow’s stored graph — for backup, for support, or for an import — you know exactly what you’re looking at.

Graph shape

Every flow is stored as a single JSON object with two keys — nodes and edges — following Vue Flow’s native format:

{
  "nodes": [
    {
      "id": "1",
      "type": "trigger",
      "position": { "x": 250, "y": 0 },
      "data": { "output": [{ "reply_type_text": "", "reply_type": "", "rel_type": "", "trigger": "" }] },
      "label": "Start Trigger",
      "initialized": true
    }
  ],
  "edges": [
    {
      "id": "e1-2",
      "source": "1",
      "target": "2",
      "sourceHandle": null,
      "animated": true,
      "type": "button"
    }
  ]
}

Each node has an id (string), a type (one of the names below), a position, and a data.output array that holds its properties.
Each edge links a node’s output handle to the next node’s input. A Button Message has three output handles — button-0, button-1, button-2 — referenced by sourceHandle.

Active nodes

1. Trigger

Internal type: trigger
Purpose: the flow’s entry point. Every flow has exactly one Trigger, and it’s always the first node. You cannot delete it; you configure its rules to decide when the flow runs.
Output handles: 1 — the Trigger can connect to exactly one next node.

Parameters

Field	Type	Required	Values / limits
`rel_type`	string	yes	`lead` or `customer`
`reply_type`	string	yes	`1`, `2`, `3`, or `4`
`trigger`	string	conditional	Comma-separated keywords. Required for reply types 1 and 2; ignored for 3 and 4.
`reply_type_text`	string	no	Human-readable label — display only, not used in matching.

The four reply types

ID	Meaning
`1`	On exact match — incoming message equals a keyword
`2`	When message contains — incoming message contains any keyword as substring
`3`	On first message — contact is messaging your business for the first time
`4`	Fallback — fires when no other bot caught this message

Example

{
  "id": "1",
  "type": "trigger",
  "position": { "x": 250, "y": 0 },
  "data": {
    "output": [{
      "rel_type": "customer",
      "reply_type": "2",
      "reply_type_text": "when message contains",
      "trigger": "hi,hello,hey"
    }]
  },
  "label": "Start Trigger",
  "initialized": true
}

Back to overview

2. Text Message

Internal type: textMessage
Purpose: send a plain text reply.
Output handles: 1.

Parameters

Field	Type	Required	Limit
`reply_text`	string	yes	Max 1000 characters

Merge fields ({contact_first_name} etc.) are supported inside reply_text.

Example

{
  "id": "2",
  "type": "textMessage",
  "position": { "x": 250, "y": 120 },
  "data": {
    "output": [{
      "reply_text": "Hi {contact_first_name}! Thanks for reaching out."
    }]
  }
}

3. Button Message

Internal type: buttonMessage
Purpose: send a text message with up to three quick-reply buttons. This is how flows branch — each button is a separate output handle.
Output handles: up to 3 — button-0, button-1, button-2.

Parameters

Field	Type	Required	Limit
`reply_text`	string	yes	Body of the message
`button1`	string	at least 1 of the three	Max 20 characters
`button2`	string	optional	Max 20 characters
`button3`	string	optional	Max 20 characters
`bot_header`	string	optional	Short header above the body
`bot_footer`	string	optional	Short footer below the body

Example

{
  "id": "3",
  "type": "buttonMessage",
  "position": { "x": 250, "y": 260 },
  "data": {
    "output": [{
      "reply_text": "How can we help today?",
      "button1": "Pricing",
      "button2": "Support",
      "button3": "Hours",
      "bot_header": "Menu",
      "bot_footer": "Tap one of the options below"
    }]
  }
}

Branching

Connect an edge from each button handle to a different downstream node:

[
  { "id": "e3-4", "source": "3", "sourceHandle": "button-0", "target": "4" },
  { "id": "e3-5", "source": "3", "sourceHandle": "button-1", "target": "5" },
  { "id": "e3-6", "source": "3", "sourceHandle": "button-2", "target": "6" }
]

4. Call To Action

Internal type: callToAction
Purpose: send a message with a single URL button — a button that opens a web link when tapped.
Output handles: 1.

Parameters

Field	Type	Required	Limit
`header`	string	optional	Max 60 characters
`valueText`	string	yes	Body. Max 1000 characters
`buttonText`	string	yes	Button label. Max 20 characters
`buttonLink`	string	yes	A valid URL, or a `{variable}` placeholder that resolves to one
`footer`	string	optional	Short footer

Example

{
  "id": "4",
  "type": "callToAction",
  "position": { "x": 250, "y": 400 },
  "data": {
    "output": [{
      "header": "Your invoice",
      "valueText": "Tap below to download your latest invoice.",
      "buttonText": "Download",
      "buttonLink": "https://example.com/invoice/{contact_id}",
      "footer": "Xobito Billing"
    }]
  }
}

5. List Message

Internal type: listMessage
Purpose: send a WhatsApp list picker. Customers tap the list button, see grouped sections, and pick one item.
Output handles: 1.

Parameters

Field	Type	Required	Limit
`reply_text`	string	yes	Body of the message
`buttonText`	string	yes	Label on the list button
`sections`	array	yes	Max 10 sections
`sections[i].title`	string	yes	Section heading
`sections[i].items`	array	yes	Max 10 items per section
`sections[i].items[j].id`	string	yes	Internal ID for the item
`sections[i].items[j].title`	string	yes	Item title
`sections[i].items[j].description`	string	optional	Item description
`bot_header`	string	optional	Header above the body
`bot_footer`	string	optional	Footer below the body

WhatsApp limits the total items across all sections to 10, not 10 per section. If you have three sections you can spread 10 items across them however you like.

Example

{
  "id": "5",
  "type": "listMessage",
  "position": { "x": 250, "y": 540 },
  "data": {
    "output": [{
      "reply_text": "Pick a topic",
      "buttonText": "Topics",
      "bot_header": "Help center",
      "bot_footer": "Choose one",
      "sections": [
        {
          "title": "Billing",
          "items": [
            { "id": "bill_invoice", "title": "Invoice", "description": "Download latest invoice" },
            { "id": "bill_change", "title": "Change plan", "description": "Upgrade or downgrade" }
          ]
        },
        {
          "title": "Support",
          "items": [
            { "id": "sup_tech", "title": "Technical issue" },
            { "id": "sup_account", "title": "Account help" }
          ]
        }
      ]
    }]
  }
}

6. Media Message

Internal type: mediaMessage
Purpose: send an image, video, audio clip, document, or sticker.
Output handles: 1.

Parameters

Field	Type	Required	Values
`media_type`	string	yes	`image`, `video`, `audio`, `document`, or `sticker`
`media_url`	string	yes	Public URL to the file
`media_caption`	string	optional	Caption — ignored for some media types (e.g. audio, sticker)
`media_filename`	string	optional	Suggested filename (useful for documents)

Example — document

{
  "id": "6",
  "type": "mediaMessage",
  "position": { "x": 250, "y": 680 },
  "data": {
    "output": [{
      "media_type": "document",
      "media_url": "https://example.com/files/guide.pdf",
      "media_caption": "Your setup guide",
      "media_filename": "xobito-setup.pdf"
    }]
  }
}

Example — image

{
  "data": {
    "output": [{
      "media_type": "image",
      "media_url": "https://example.com/images/welcome.jpg",
      "media_caption": "Welcome aboard, {contact_first_name}!"
    }]
  }
}

7. Location

Internal type: locationMessage
Purpose: send a location pin the customer can tap to open in their maps app.
Output handles: 1.

Parameters

Field	Type	Required	Limit
`location_latitude`	number	yes	Between -90 and 90
`location_longitude`	number	yes	Between -180 and 180
`location_name`	string	yes	Max 100 characters
`location_address`	string	optional	Any length

Example

{
  "id": "7",
  "type": "locationMessage",
  "position": { "x": 250, "y": 820 },
  "data": {
    "output": [{
      "location_latitude": 19.076,
      "location_longitude": 72.8777,
      "location_name": "Our office",
      "location_address": "Bandra Kurla Complex, Mumbai, India"
    }]
  }
}

8. Contact Card

Internal type: contactMessage
Purpose: send one or more vCard contacts the customer can save directly to their phone.
Output handles: 1.

Parameters

Field	Type	Required	Notes
`contacts`	array	yes	At least one entry
`contacts[i].firstName`	string	yes
`contacts[i].lastName`	string	optional
`contacts[i].phone`	string	yes	Phone number in international format
`contacts[i].email`	string	optional
`contacts[i].company`	string	optional
`contacts[i].title`	string	optional	Job title

Example

{
  "id": "8",
  "type": "contactMessage",
  "position": { "x": 250, "y": 960 },
  "data": {
    "output": [{
      "contacts": [
        {
          "firstName": "Sales",
          "lastName": "Team",
          "phone": "+441234567890",
          "email": "sales@xobito.com",
          "company": "Xobito",
          "title": "Sales"
        }
      ]
    }]
  }
}

9. API Request

Internal type: webhookApi
Purpose: call an external HTTP endpoint mid-flow. Use it to push flow context to your own system, or fetch data to log against the contact.
Output handles: 1.

Parameters

Field	Type	Required	Values / limits
`requestUrl`	string	yes	Absolute URL, relative URL, or a `{variable}` placeholder
`requestMethod`	string	yes	`GET`, `POST`, `PUT`, `PATCH`, or `DELETE`
`requestFormat`	string	yes	`JSON` or `Form`
`requestHeaders`	array	optional	Array of `{name, value, isCustom}` objects. Common headers are preset.
`requestBody`	array	optional	Array of `{key, value}` pairs

The response from the API is not currently piped back into the flow as a variable — the request is fire-and-forget from the flow’s point of view. Use API Request to send data out; use your own system to act on it.

API keys and tokens you put into requestHeaders are stored inside the flow’s JSON in your database. Treat the flow config as sensitive.

Example — POST JSON

{
  "id": "9",
  "type": "webhookApi",
  "position": { "x": 250, "y": 1100 },
  "data": {
    "output": [{
      "requestUrl": "https://api.example.com/v1/tickets",
      "requestMethod": "POST",
      "requestFormat": "JSON",
      "requestHeaders": [
        { "name": "Content-Type", "value": "application/json", "isCustom": false },
        { "name": "Authorization", "value": "Bearer sk_live_xxx", "isCustom": true }
      ],
      "requestBody": [
        { "key": "contact_id", "value": "{contact_id}" },
        { "key": "phone", "value": "{contact_phone_number}" },
        { "key": "source", "value": "whatsapp" }
      ]
    }]
  }
}

10. AI Personal Assistant

Internal type: aiAssistant
Purpose: hand the conversation over to an AI assistant you’ve configured in the AI Assistant module. From this point, the assistant takes over the conversation until a human intervenes.
Output handles: 1.
Availability: only appears in the builder when the AI Assistant module is enabled on the workspace.

Parameters

Field	Type	Required	Values
`personal_assistant`	string	yes	The ID of a pre-configured AI assistant — chosen from a dropdown of the assistants defined on the workspace

Example

{
  "id": "10",
  "type": "aiAssistant",
  "position": { "x": 250, "y": 1240 },
  "data": {
    "output": [{
      "personal_assistant": "5"
    }]
  }
}

If the AI Assistant module is disabled, the builder offers 9 action nodes instead of 10 — everything above except this one.

Internal / future nodes

These node types exist in the source code but are not currently exposed in the builder menu. They’re documented here because you may see them referenced in older flows or during support sessions. Don’t rely on them in new flows — they may change shape before they ship.

Condition Node

Internal type: conditionNode
Purpose: evaluate a condition (contains, equals, starts with, ends with, or regex) and branch accordingly.
Status: source exists but not wired into the builder. Branching today is done with Button Message handles.

Template Message

Internal type: templateMessage
Purpose: send an approved WhatsApp template from inside a flow (which would allow a flow to respond outside the 24-hour session window).
Status: source exists but not in the builder menu. Use a Template Bot instead for now.

Reaction Message

Internal type: reactionMessage
Purpose: react to the customer’s last message with an emoji.
Status: source exists but not in the builder menu.

Node type summary

#	Node	Internal type	Notes
1	Trigger	`trigger`	Always the first node
2	Text Message	`textMessage`
3	Button Message	`buttonMessage`	Branches the flow
4	Call To Action	`callToAction`	URL button
5	List Message	`listMessage`	Max 10 items total
6	Media Message	`mediaMessage`	image / video / audio / document / sticker
7	Location	`locationMessage`
8	Contact Card	`contactMessage`	One or more vCards
9	API Request	`webhookApi`	Fire-and-forget
10	AI Personal Assistant	`aiAssistant`	Only if AI module enabled
—	Condition Node	`conditionNode`	Internal, not in builder
—	Template Message	`templateMessage`	Internal, not in builder
—	Reaction Message	`reactionMessage`	Internal, not in builder

Bot Flows overview

How flows run, how triggers work, and how to activate them.

Automations overview

Compare Bot Flows to Message Bots and Template Bots.

Welcome

Get Started

Connect WhatsApp

Contacts

Message Templates

Campaigns

Live Chat (Inbox)

Automations

AI & Replies

Team & Roles

Support Tickets

Settings

Troubleshooting

FAQ

​Graph shape

​Active nodes

​1. Trigger

​Parameters

​The four reply types

​Example

​2. Text Message

​Parameters

​Example

​3. Button Message

​Parameters

​Example

​Branching

​4. Call To Action

​Parameters

​Example

​5. List Message

​Parameters

​Example

​6. Media Message

​Parameters

​Example — document

​Example — image

​7. Location

​Parameters

​Example

​8. Contact Card

​Parameters

​Example

​9. API Request

​Parameters

​Example — POST JSON

​10. AI Personal Assistant

​Parameters

​Example

​Internal / future nodes

​Condition Node

​Template Message

​Reaction Message

​Node type summary

​What to read next

Bot Flows overview

Automations overview

Graph shape

Active nodes

1. Trigger

Parameters

The four reply types

Example

2. Text Message

Parameters

Example

3. Button Message

Parameters

Example

Branching

4. Call To Action

Parameters

Example

5. List Message

Parameters

Example

6. Media Message

Parameters

Example — document

Example — image

7. Location

Parameters

Example

8. Contact Card

Parameters

Example

9. API Request

Parameters

Example — POST JSON

10. AI Personal Assistant

Parameters

Example

Internal / future nodes

Condition Node

Template Message

Reaction Message

Node type summary

What to read next