> ## Documentation Index
> Fetch the complete documentation index at: https://documents.xobito.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> What Xobito is, who it's for, and how it fits into your business.

## What is Xobito?

Xobito is an **all-in-one WhatsApp Business platform** that lets you:

* Send **bulk and scheduled campaigns** to thousands of contacts using Meta-approved templates.
* Manage a **shared team inbox** so multiple support agents can reply to customers.
* Build **chatbots and conversation flows** without code.
* Store and segment your **contacts** with groups, statuses, sources, and custom fields.
* Integrate Xobito into your other tools through a **REST API and webhooks**.

Every account you create on [dash.xobito.com](https://dash.xobito.com) runs on the official **WhatsApp Business Cloud API** hosted by Meta — not unofficial browser automation. Your conversations are encrypted, your number stays compliant, and your campaigns use only Meta-approved templates.

## Who uses Xobito?

<CardGroup cols={2}>
  <Card title="Marketing teams" icon="bullhorn">
    Run promotions, re-engagement, and loyalty campaigns with higher open rates than email.
  </Card>

  <Card title="Customer support" icon="headset">
    Handle support conversations with team inbox, roles, and canned replies.
  </Card>

  <Card title="E-commerce" icon="cart-shopping">
    Send order updates, shipping alerts, and abandoned-cart reminders.
  </Card>

  <Card title="Developers & agencies" icon="code">
    Automate messaging via API; integrate with CRM, helpdesk, and e-commerce tools.
  </Card>
</CardGroup>

## How Xobito works (high level)

<Steps>
  <Step title="Connect Meta Business">
    Link your WhatsApp Business Account (WABA) to Xobito using your Meta Business Manager. See [Connect Meta Business](/whatsapp/connect-meta-business).
  </Step>

  <Step title="Import contacts">
    Upload contacts via CSV or add them via API. See [Import Contacts](/contacts/import-csv).
  </Step>

  <Step title="Create templates">
    Design reusable message templates and submit them to Meta for approval. See [Create Templates](/templates/create-template).
  </Step>

  <Step title="Send campaigns or automate">
    Broadcast templates to a segment, or let a bot flow reply automatically. See [Campaigns](/campaigns/overview) or [Automations](/automations/overview).
  </Step>

  <Step title="Reply & measure">
    Answer incoming conversations in the Live Inbox and track campaign performance. See [Live Inbox](/chat/overview).
  </Step>
</Steps>

## What you'll need before you start

<Check>A Meta Business Manager account (free — set up at [business.facebook.com](https://business.facebook.com))</Check>
<Check>A phone number that is **not** in use on the regular WhatsApp or WhatsApp Business app</Check>
<Check>A verified business (required to scale beyond the trial tier — Meta's requirement, not ours)</Check>
<Check>An active Xobito subscription (see [Plans](https://xobito.com/pricing))</Check>

<Warning>
  The phone number you connect to Xobito must be **removed from the regular WhatsApp app first**. Meta does not allow a number to be used in both places at the same time.
</Warning>

## Where to go next

<CardGroup cols={2}>
  <Card title="Key Concepts" icon="lightbulb" href="/key-concepts">
    Learn the WhatsApp Business terms you'll see throughout Xobito.
  </Card>

  <Card title="Quickstart" icon="rocket" href="/quickstart">
    Jump straight in — send your first message in 10 minutes.
  </Card>
</CardGroup>